Terms & Conditions

Effective Date: May 29, 2026

Welcome to Bileaz Solutions.

These Terms and Conditions (“Terms”) govern your access to and use of the website, mobile applications, queue management platform, and related services provided by Bileaz Solutions (“Company”, “we”, “our”, or “us”).

By accessing or using our services, you agree to comply with and be bound by these Terms.

If you do not agree with these Terms, please do not use our services.

1. Services

Bileaz Solutions provides a digital queue and waiting list management platform for businesses such as:

  • Restaurants
  • Clinics
  • Salons
  • Parlours
  • Service centers
  • Other customer-facing businesses

Features may include:

  • Queue management
  • Live token display
  • Public waiting links
  • QR code self-enrollment
  • SMS/WhatsApp notifications
  • Analytics and reporting
  • Subscription-based services

We reserve the right to modify, suspend, or discontinue any feature at any time without prior notice.

2. User Accounts

To access certain features, users may be required to create an account.

You agree to:

  • Provide accurate information
  • Keep login credentials secure
  • Be responsible for activities under your account
  • Notify us immediately of unauthorized access

We may suspend or terminate accounts that violate these Terms.

3. Subscription & Payments

Certain features require a paid subscription.

a) Billing

Subscriptions are billed on a monthly or yearly basis depending on the selected plan.

b) Auto Renewal

Subscriptions may automatically renew unless canceled before the renewal date.

c) No Refund Policy

All payments are non-refundable unless otherwise required by law.

d) Pricing Changes

We reserve the right to change pricing at any time. Existing subscribers may be notified before pricing changes take effect.

4. WhatsApp & SMS Notifications

Businesses using our platform are responsible for:

  • Obtaining customer consent before sending notifications
  • Complying with applicable communication and privacy laws
  • Ensuring messages are lawful and non-spam

Additional charges may apply for SMS or WhatsApp usage beyond included limits.

5. Acceptable Use

Users agree not to:

  • Use the platform for unlawful activities
  • Send spam or unauthorized communications
  • Upload harmful or malicious content
  • Attempt unauthorized access to systems
  • Disrupt platform operations
  • Misuse customer data

Violation may result in suspension or termination without refund.

6. Customer Data

Businesses using the platform are responsible for:

  • Legally collecting customer information
  • Maintaining required permissions and consents
  • Protecting customer privacy

Bileaz Solutions acts as a technology provider and is not responsible for misuse of customer data by businesses.

7. Public Queue Links & QR Access

Businesses may generate public links or QR codes for customer queue access.

Customers joining queues understand that limited queue-related information may be visible publicly, including:

  • Queue position
  • Estimated waiting time
  • Token status

Sensitive personal information will not intentionally be displayed publicly.

8. Service Availability

We strive to provide uninterrupted service but do not guarantee:

  • Continuous uptime
  • Error-free functionality
  • Instant message delivery
  • Availability of third-party integrations

Service interruptions may occur due to maintenance, internet issues, or third-party provider failures.

9. Third-Party Services

Our platform may integrate with third-party services including:

  • WhatsApp
  • SMS gateways
  • Payment gateways
  • Analytics providers

We are not responsible for the availability, policies, or actions of third-party services.

10. Intellectual Property

All software, branding, content, designs, and technology provided by Bileaz Solutions remain our intellectual property.

Users may not:

  • Copy
  • Resell
  • Reverse engineer
  • Redistribute
  • Modify

any part of the platform without written permission.

11. Limitation of Liability

To the maximum extent permitted by law, Bileaz Solutions shall not be liable for:

  • Business losses
  • Revenue loss
  • Data loss
  • Customer disputes
  • Indirect or consequential damages
  • Delayed notifications or communication failures

Use of the platform is at your own risk.

12. Termination

We reserve the right to suspend or terminate accounts that:

  • Violate these Terms
  • Abuse the platform
  • Engage in fraudulent or harmful activities

Users may also discontinue use of the services at any time.

13. Governing Law

These Terms shall be governed by and interpreted under the laws of India.

Any disputes shall be subject to the jurisdiction of the courts located in Maharashtra, India.

14. Changes to Terms

We may update these Terms from time to time.

Updated versions will be posted on our website or app. Continued use of the services after updates constitutes acceptance of revised Terms.

15. Contact Information

For questions regarding these Terms and Conditions, contact:

Bileaz Solutions
Email: contact@bileaz.com
Phone: +91 8007001103