Privacy Policy :
Effective Date: May 29, 2026
Welcome to Bileaz Solutions.
At Bileaz Solutions, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website, mobile applications, queue management platform, and related services.
By accessing or using our services, you agree to the terms of this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
a) Personal Information
- Name
- Mobile number
- Email address
- Business name
- Business location
- Profile information
b) Customer Queue Information
When businesses use our queue management platform, we may collect:
- Guest/customer names
- Guest/customer mobile numbers
- Queue positions
- Appointment or waiting details
c) Device & Usage Information
- IP address
- Browser type
- Device information
- Operating system
- App usage data
- Log data
d) Payment Information
For paid subscriptions, payments may be processed through third-party payment gateways. We do not store full debit/credit card details on our servers.
2. How We Use Information
We use collected information to:
- Provide and maintain our services
- Manage customer queues and waiting lists
- Send notifications through SMS or WhatsApp
- Improve app functionality and user experience
- Process subscriptions and payments
- Provide customer support
- Prevent fraud and misuse
- Comply with legal obligations
3. WhatsApp & SMS Notifications
Our platform may send notifications to customers via SMS or WhatsApp, including:
- Queue updates
- Token notifications
- Appointment reminders
- Waiting status updates
Businesses using our platform are responsible for obtaining customer consent before adding customers to notification services.
4. QR Code & Public Queue Links
Customers may join waiting lists using QR codes or public links generated by businesses using our platform.
Information visible through public queue links may include:
- Queue position
- Estimated waiting time
- Token or calling status
We do not publicly display sensitive personal information.
5. Data Sharing
We do not sell your personal information.
We may share information with:
- SMS and WhatsApp service providers
- Payment gateway providers
- Cloud hosting and analytics providers
- Legal authorities when required by law
All third-party providers are expected to maintain appropriate security standards.
6. Data Security
We implement reasonable technical and organizational measures to protect your information from:
- Unauthorized access
- Loss
- Misuse
- Disclosure
- Alteration
However, no online platform can guarantee complete security.
7. Data Retention
We retain information only as long as necessary to:
- Provide services
- Meet legal obligations
- Resolve disputes
- Enforce agreements
Businesses may request deletion of their account and associated data.
8. User Rights
Users may:
- Request access to their data
- Request correction of inaccurate information
- Request deletion of their data
- Contact us regarding privacy concerns
Requests may be sent to:
Email: contact@bileaz.com
9. Third-Party Services
Our services may include integrations or links to third-party platforms such as:
- Payment gateways
- Analytics tools
We are not responsible for the privacy practices of third-party services.
10. Children’s Privacy
Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Updated versions will be posted on our website or app with the revised effective date.
Continued use of our services after updates constitutes acceptance of the revised policy.
12. Contact Information
If you have any questions regarding this Privacy Policy, please contact:
Bileaz Solutions
Email: contact@bileaz.com
Phone: +91 8007001103